25 HONEST EMPLOYEES COMMENDS DURING JOINT TACTICAL INSPECTION

August 13, 2022 Provincial

CAUAYAN CITY, Isabela – Twenty five honest mall employees were commended during the Joint Tactical Inspection (JTI) and General Assembly of Troops of SM City Cauayan, SM Center Tuguegarao Downtown and
SM Retail Group on August 11. Ten guards and 15 personnel from housekeeping of SM City Cauayan and SM
Center Tuguegarao Downtown received a certificate of commendation from SM respectively.

JTI is an annual event Relations Services Department (CSR) of SM spearheaded by Almus Alabe, Senior Assistant
Vice President for Customer Relations Services and in collaboration with the Law Enforcement Agencies. The main objective of the activity is to inspect and check the readiness of the security guards assigned in SM Supermalls, SM Retail Group and its affiliates to ensure the safety of mallgoers, employee and tenants.

One of the highlights of the activity is the awarding of commendation to security personnel who exemplified honesty and trustworthiness by returning lost valuables of mallgoers. Some of them have also apprehended thieves in the
mall. The awardees have brought honor and pride not only for themselves but also to the agency that they represent
and to the SM Group of Companies. During the JTI, uniforms and equipment of the security personnel are also inspected to conform to the standards set by the company.

The inspection is not a fault finding activity but more of a corrective measure to ensure that guards are always
dressed, equipped and supplied completely by the security providers. Furthermore, examiners also test the communication device and support gadgets of the security force to ensure that those are always functional and
ready to use. Also, personnel of janitorial services and maintenance services of the mall were also evaluated.
Gracing the event is Lt.Col. Sherwin Cuntapay, Chief of Police of Cauayan City Police Office.

Aside from Alabe who leadthe activity,also present are Rachelle Queenie Dizon Rodulfo, Senior Assistant VP
for Mall-based Business Units and Operations Services; Charleston Tan, Assistant Vice President for SM Retail
Security; Ian Ezequiel Balao, Regional Operations Manager for North 2; Ariel Anog, Regional Customer Relations
Manager for North 2; Sheila Marie Estabillo, Mall Manager of SM City Cauayan and Mr. Romel Uy, Assistant Mall
Manager of SM Center Tuguegarao Downtown. “I am really very proud on SM’s CRS team. The team started as small and expanded this big and up until now, we are still practicing all the SM standards and legacy that Engr. Antolin Paule (pioneer of SM’s CRS Department) left us. Again, I am really proud”, Alabe in his message.

Security agency providers who participated in the Joint Tactical Inspection are SMC Security Agency, Saber Alpha
Security Services Inc, Sagittarius Security Agency, Red Eye II Security Agency, RMF Security Agency, Belgian Security Agency and Legaspi Security Agency. Janitorial Personnel of Job Clean Manpower, Aresun Trading &
Manpower Services, Cleaner men Inc. and RC PREN Human Resource Management are also present.

Zaldy Comanda/ABN